The technical measurements generated by IT systems for real time monitoring can also be used as a basis for information at the tactical and strategic levels.

SMT tools gather such technical measurements from different platforms and business applications. This data is evaluated, aggregated and historised, creating a basis for decisions within the IT Service Delivery disciplines of ITIL.

Through IT Business Intelligence the selected measurements are provided with attributes describing their relation to the business.

This allows the more management oriented reporting tools to bring overview and predictability to the connections between business and IT, creating a solid foundation for dialogue between the two.

Optionally, SMT Data’s professional services - including SMT tool oriented services and hosted solutions as well as IT environment audit services (also for out-sourced operations) - can secure a smooth and swift implementation of IT Business Intelligence.