Even during periods without significant changes, the usage of technical IT resources often increases steadily. The growth is caused by system changes, user behaviour and business requirements. IT Business Intelligence helps optimising the usage of installed technical IT resources as well as the business demand.

IT installations collect large volumes of data in connection with monitoring of the operation. A wealth of data is, however, not the same as good information. IT Business Intelligence turns technical data into real information to ensure focus and overview on the tactical and strategic levels.

The need for partnership between business and IT rises as IT services play an increasingly larger strategic importance to the company's profile. Decision-makers must always be able to link services and costs in the IT area to business-related plans and activities – and this is exactly what IT Business Intelligence does.